Sigh.... The unthinkable has happened. My WoW account was compromised last night. Some punk ass somehow got my logon info and went through all of my characters across realms. Everything that could be sold was gone and all my gold is gone as well. My characters are practically naked now.
There have been lots of phishing emails lately. So far, I've been able to identify them all. This time, I'm really suspecting it's the UI Addons I've been playing around with lately. There were probably key loggers in those freaking UIs. To up the security, I've just ordered an Authenticator and I will reinstall all my computers at home tonight.
I have contacted Blizzard via email and webform. So far their phone line has not worked. According to their support page, there's a chance to restore all my items/gold if I report the compromise within 2 weeks (which I did, obviously). But, this restore can only happen once per account. If the account is compromised again, only lost characters would be restored, but no gold/item would be reimbursed.
When an account is reported or its security appears to have been compromised, the World of Warcraft Customer Support Staff will disable access to the account while we conduct an investigation. Once we are confident that account access privileges have been restored to the registered user (and only the registered user), we will enable access to the account. While we will attempt to restore any items/gold missing from the account, we cannot guarantee that lost items/gold will be reimbursed. Reimbursement is only a possibility if the situation is reported within 2 weeks (14 days) from the date the account was first compromised. Additionally, restoration due to an account compromise is offered only once. Should the account become compromised in the future, we may restore deleted characters, but no reimbursement of items/gold lost will be offered.